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Confidence through Training.

If your organization is like most, managers spend much of their time dealing with staff personality conflicts and many employees inevitably bump up against coworkers. Perhaps it’s time to consider training to improve skills and abilities to overcome these inevitable interpersonal tensions. Confidence in their own resolution abilities boosts morale, productivity and efficiency.

Training in communication and conflict skills management is what’s needed. In-Accord workshops emerge from our full-time, real-world experience intervening in the toughest conflicts organizations generate. Added to our direct resolution expertise is an equal part professional training experience. Chris has amassed more than 5,000 training hours across nearly every sector. He isn’t just a practitioner who happens to teach skills; he’s a top-tier trainer too.

In-Accord Training Highlights:

  • Custom assessment and design for your organization.
  • Experiential, interactive learning to engage participants.
  • Practical focus with skills employees use immediately.
  • Participants discuss, see and try each core skill.
  • Trainees review and demonstrate understanding to ensure retention.
  • We make it fun, and often downright funny. When it comes to conflict, sometimes you just gotta laugh.

Resolving Employee Conflict: Skills for Managers

Description: Your supervisory role often places you in the center of the fray. This hands-on training helps you build competency in methods for managing discord among staff in productive and proactive ways. You will acquire a new mindset, as well as professional mediation techniques, for approaching these cases and take away a broad range of techniques to guide your approach.

Learning Outcomes:

  • Identify and describe the five steps of the supervisor’s intervention process.
  • Describe how interest-based problem solving is used to manage disputing employees.
  • Explain how active listening and skillful questions are used to manage employee conflict.
  • Demonstrate an understanding of the three, core mediation competencies.
  • Given a mock scenario, apply the steps for facilitating employee conflict.

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Constructive Workplace Conflict

Description: Equips you with mindsets and skills to deal with inevitable, everyday people problems throughout your work. A core goal is to help you shift to a more comfortable relationship with discord throughout your work life. You’ll learn how to identify your core concerns and interpret others’ demands to craft lasting solutions to tense situations. Emphasis is placed on collaborative and communication skills that build, rather than damage, important professional relationships.

Learning Outcomes:

  • Describe the benefits of conflict.
  • Identify and get what both sides really need during conflict.
  • Restate the significance of each side of the conflict resolution triangle.
  • List the four steps of the conflict resolution process.
  • Demonstrate the four components for starting difficult conversations.
  • List three conflict listening skills.
  • Given a conflict scenario, be able to apply the process and skills.

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Communicating under Stress

Description: Explore how communicating in tense situations is unique from everyday interactions. The workshop helps you avoid escalation through enhanced confidence and skill. You’ll gain specific tools to ask effective questions, engage in deep listening and get your points across more artfully.

Learning Outcomes:

  • Describe what it means to listen with genuine curiosity.
  • List and demonstrate four advanced listening skills.
  • Demonstrate the four components for starting difficult conversations.
  • Name at least five listening roadblocks.
  • Employ techniques to move beyond demands and positions.
  • Define reframing and demonstrate the skill.
  • Given a situation, demonstrate how to listen impartially for the core message.

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Dealing with Difficult People

Description: This workshop equips you with the mindsets and skills to manage difficult interactions throughout your work life. You’ll learn how to succeed with challenging people to enhance, rather than damage, important professional relationships. You’ll gain insights to find solutions in many situations and when dealing with people who aren’t practicing constructive communication.

Learning Outcomes:

  • Describe which behaviors make someone a difficult person.
  • Name the five types of difficult people and strategies for each.
  • List and define the three key mindsets for these situations.
  • Identify and get what both sides really need during conflict.
  • Demonstrate an understanding of the four-step listening process and related skills.
  • Given a mock scenario, be able to apply the process and skills.

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Client Testimonials

“Our management team is better prepared to handle all facets of conflict after spending a few short days with Chris. His training on conflict management is very comprehensive and engaging. Our managers had fun while learning valuable skills that they were able to apply immediately. His training style is dynamic and allows for lots of audience participation, interaction and practice.” Sallie M. Stuvek, SPHR, Human Resources Director, Fairbanks North Star Borough

“Chris’ presentation was very well received. The audience was a group of approximately 130 public sector managers from Oregon local government. The majority would have been HR Directors, departmental supervisors and City Managers from around the State. Chris was very easy to work with and provided his presentation materials in a timely fashion. He promoted great audience participation. The feedback from our evaluation forms was very positive. I would have definitely had Chris back for a repeat presentation in a few years.” Diana Moffat, Former Executive Director, Local Government Personnel Institute

“For my own professional development, I have taken numerous training sessions from Chris including a multi-day 38 hour complete mediation class. Chris brilliantly uses various communication techniques to effectively teach this topic. During his training, he mixes in brief presentations with instructor mock demonstrations with small group discussions with student self-reflections. When you add in his sense of humor and the many “real world” stories based on his vast experience, you have a fast paced and exceptional learning experience.” Patrick Lau, HR Manager, Intel

“In-Accord’s mediation training was a wonderful learning experience that has been invaluable.” Laurie Bourcier, HR Representative (ret.), Department of Community Development, Clark County

“The participant feedback was all positive – in fact, a few commented that it was the best guest lecture they have had in their entire 3 year program.” Mike Billings, Instructor, School of Physical Therapy, Pacific University