Confidence through Training

If your organization is like most, managers spend much of their time dealing with personality conflicts, and employees inevitably bump up against each other coworkers. Perhaps it’s time to consider training to improve skills and overcome these inevitable interpersonal tensions. Morale, productivity and efficiency increase when employees are confident in their own resolution abilities.

To build that confidence, employees need training in communication and conflict skills management. In-Accord workshops emerge from our full-time, real-world experience intervening in the toughest disputes organizations generate. Also adding to our direct resolution expertise is substantial professional training experience. We have top-tier trainers who have amassed countless hours training in nearly every type of organization.

In-Accord Training Highlights:

• Assessment and design customized for your organization.
• Experiential, interactive learning to engage participants.
• Practical focus, including skills employees will use immediately.
• Discussion, demonstration, and application of each core skill.
• Review of content and participant demonstration of understanding to ensure retention.
• Entertaining, and often downright funny. When it comes to conflict, sometimes you just have to laugh.

Constructive Workplace Conflict

Description: This workshop will equip you with the mindset and skills necessary to handle the routine people problems you experience in the workplace. A primary goal of this training is to help you develop a more comfortable relationship with discord throughout your career. You will explore the physiological, psychological, and cultural causes of conflict and then discover positive responses to each. Finally, you’ll learn how to identify your core concerns and interpret others’ demands so you can craft lasting solutions to tense situations.

At the conclusion you’ll be able to:

1. Describe the sources of conflict (and resolution).
2. Identify and address the physiological and psychological roots of conflict.
3. Understand the inverse balance between emotion and problem solving to help
   you successfully de-escalate emotions and address issues.
4. Identify and learn how to obtain what each side really needs in a dispute.
5. Apply new insights to support sustainable resolutions.

Communicating through Difficult Emotions

Description: Explore how communicating during tense situations differs from communicating during everyday interactions. Oftentimes, these tensions emerge as anger, fear, frustration, overwhelm, and more. A key goal of this training is to enhance your confidence in the face of uncomfortable interactions while also improving your communication skills. The workshop will provide tools to help you de-escalate big emotions—and avoid them in the future—so you can be more successful, relational, and productive in your work.

At the conclusion you’ll be able to:

1. Describe how empathetic listening transforms difficult emotions.
2. Describe the key factors for connected communication.
3. Name and demonstrate empathetic listening skills.
4. Name the most common derailments for tense communications, and the most
   effective responses.
5. Demonstrate these core skills in a scenario customized to your workplace.

Resolving Employee Conflict: Skills for Managers

Description: Your supervisory role often places you at the center of the fray, but trust and productivity can erode if you avoid or mismanage these delicate situations. This hands-on training workshop will help you build competency in methods used to productively and proactively manage discord among staff members. You will acquire a new mindset and learn professional mediation techniques that help you confidently approach conflict situations. Managing future employee fusses won’t be so intimidating after you complete this training.

At the conclusion, you’ll be able to:

1. Explain why and how conflicts evolve so you can prevent those around you from spiraling out of control.
2. Describe key barriers to initiating challenging coaching conversations, along with what is at stake when important conversations are avoided.
3. Apply the formula to begin a potentially difficult conversation, along with how to maintain an open, constructive conversational flow.
4. Name the most likely derailments to conflict resolution and the most effective responses.
5. Show competency in methods for managing conflict among staff, and across departments, in productive and proactive ways.
6. Demonstrate the core skills in a scenario customized to your workforce.

“Our management team is better prepared to handle all facets of conflict after spending a few short days with In-Accord. Their training on conflict management is very comprehensive and engaging. Our managers had fun while learning valuable skills that they were able to apply immediately. Their training style is dynamic and allows for lots of audience participation, interaction, and practice.”
— Sallie M. Stuvek, SPHR, Human Resources Director, Fairbanks North Star Borough

“In-Accord’s presentation was very well received. The audience was a group of approximately 130 public sector managers from Oregon local government. The majority would have been HR directors, departmental supervisors, and city managers from around the state. The presenter was very easy to work with and provided his presentation materials in a timely fashion. He promoted great audience participation. The feedback from our evaluation forms was very positive. I would have definitely have In-Accord back for a repeat presentation in a few years.”
— Diana Moffat, Former Executive Director, Local Government Personnel Institute

“For my own professional development, I have taken numerous training sessions from In-Accord, including a multi-day, 38-hour complete mediation class. The presenter brilliantly uses various communication techniques to effectively teach this topic. During his training, he mixes in brief presentations with instructor mock demonstrations with small group discussions with student self-reflections. When you add in his sense of humor and the many ‘real world’ stories based on his vast experience, you have a fast-paced and exceptional learning experience.”
— Patrick Lau, HR Manager, Intel

“In-Accord’s mediation training was a wonderful learning experience that has been invaluable.”
— Laurie Bourcier, HR Representative (ret.), Clark County Department of Community Development

“The participant feedback was all positive – in fact, a few commented that it was the best guest lecture they have had in their entire three-year program.”
— Mike Billings, Instructor, Pacific University, School of Physical Therapy