Small Team, Big Tension
Any small group, from your executive leadership team to an essential direct service department, can degrade into quarreling. You can see and sense it at every meeting. As relationships erode, more energy is spent on taking sides or running for cover than on the mission.
“In-Accord’s professionalism and responsiveness is refreshing. They really took the time to understand our needs and the needs of the parties involved in the dispute, and their straightforward approach really helped move the process along.”
Eric King, City Manager, City of Bend
“I was pleased to have the option of relying upon Debbie’s excellent mediation skills when dealing with many complex employee relations issues. Debbie skillfully guided mediation participants to mutual agreements which assisted in repairing many difficult relationships… There were a few extremely difficult interpersonal relationships that were predictably headed toward disciplinary action and/or potential termination… Debbie mediated three of these sorts of complicated interpersonal relationships. With deep gratitude and admiration, I watched Debbie resolve disagreements in each of these relationships. All of those individuals continue to work together and have dramatically improved communication and productivity. I enthusiastically recommend Debbie to anyone who is in need of professional mediation services. She is truly remarkable.”
Sheahan Griffitts, SPHR Director of Human Resources Inn at Spanish Head
Decision Making Time… with a Twist of Tension
Your group has big decisions to make such as next year’s strategic plan or how to enhance core services. Unfortunately, the tension in the air will make already difficult choices more onerous. You could run the meetings yourself or hire a general facilitator. But then again, these meetings really count.
“I spent some quality time with the report you wrote for us a few years ago, and just wanted to let you know how much I appreciated not only the investigation, but the quality of the writing… you’re good!”
Ginnie Grilley, District Manager, Eugene District, Bureau of Land Management
“Thank you for the work that you have done. It has made a significant impact on the City’s Bureau of Development Services and relationships amongst the employee groups that you have worked with.”
Kathy Sharp, HR Business Partner,Bureau of Development Services,City of Portland
Thanks Chris! Now I have a proven tool to help get us through some of these things! I appreciate what you’ve done to help us in a very difficult situation and we will definitely be in touch should we need future similar services.”
Kelly Dutra, Director, Washington Co. Consolidated Communication Agency (WCCCA)
The temptation to just power through it and ignore internal tension often contributes to simmering resentment and animosity. This unresolved group discord can rear up and scuttle your organization at the wrong time and with serious consequences. At best it can fester in the form of low grade grudges. Resolving group conflict, using a business-like approach, is what we’re all about.