Clients
In-Accord provides conflict management services to a variety of clients. Below is a selected list of organizations we have served. In most cases, contact information is available for reference. Placement on many of these rosters often followed a competitive selection processes.
Mediation Clientele: Workplace
Oregon Health & Sciences University (OHSU). Offer communication and negotiation opportunities to disputing colleagues, through the Affirmative Action Department. (Mariann Hyland, JD 503-494-0902 / hylandm@ohsu.edu)
Equal Employment Opportunity Commission (EEOC). The federal EEOC pre-investigation mediation program is the world’s largest workplace mediation effort. In-Accord serves among twelve contractors in the Northwest. (Steve Randels, 206-220-6860 / stephen.randels@eeoc.gov)
United States Postal Service (USPS). The USPS offers mediation early in the EEO process. In-Accord has served since the inception of the program. For two years worked on an elite, two-person roster for higher-level cases (i.e. REDRESS II). (Darlene Strutz, 503-294-2339 / darlene.c.strutz@usps.gov)
United States Forest Service. Serve among four contract mediators for interpersonal workplace disputes and EEO claims within this large federal agency. (Diane Williams, 541-225-6374 / dfwilliams@fs.fed.us)
A) Providence Health System, B) Wellspring, C) Magellan Behavioral Health, D) Wellness 2000. In-Accord provides on-call conflict management services for these four employee assistance programs. (Various contacts)
Bureau of Land Management. Facilitate discussions and negotiations among staff charging discrimination within this large federal agency. (Karen Wilson, 503-808-6341 / Karen_Bell@or.blm.gov)
Federal Occupational Health Services. Conduct conflict resolution meetings between employees of federal agencies (most notably the Transportation Security Administration) throughout the Pacific NW. (Deborah Tatum, 678-355-9834 / djohnsinc@comcast.net)
Clientele: Non-Workplace Rosters
Northwest Natural. Brought in by Human Resources Department to mediate a resolution to an ongoing conflict within a small department. (Carol Chislett, 503-226-4211 / carol.chislett@nwnatural.com)
Girl Scouts Columbia River Council, Inc. Mediated a future-focused set of agreements among the adult staff and volunteers of a girls’ summer camp. (Sheree Fields, 503-598-6527 / fieldss@juliette.org)
Independent Police Review. One of seven mediators on a City of Portland panel to facilitate dialogue between citizens with complaints and police officers. (Lauri Stewart, 503-823-0926 / Lauri.Stewart@ci.portland.or.us)
Oregon Medical Professional Review Organization (OMPRO). Provide discussion forums between recipients of Medicare and physicians for cases in which the patient is concerned about the quality of their care. (Denise Phillips, 503-382-3973 / dphillips@orqio.sdps.org)
Office of Vocational Rehabilitation Services, State of Oregon. Convene and facilitate meetings between recipients of vocational rehabilitation services and the agency when service decisions are being disputed. (Robert Trachtenberg, 503-945-6734 / Robert.Trachtenberg@state.or.us)
Farm Mediation Program, U.S. Department of Agriculture. Conduct resolution discussions between agricultural producers and local representatives of the USDA. (Jack Hebner, 509-838-2799 / hebnerj@worldnet.att.net)
Additional mediation services have been provided to: Southwest Washington Health District Neighborhood House, Christie School, Parking Enforcement, Clark County District Court, Yoga Shala, Quiktrak, Inc., Portland State University, Division of State Lands, Catlin Gable Elementary School, Educational Service District 112, National Mediation, Oregon Employment Department, Oregon Tilth, Inc. and the Oregon Department of Transportation.
I would not hesitate to use In-Accord again. They were very helpful in mediating difficult work-related issues that resulted in a solution for both parties. I felt that the written agreement that was crafted and approved by both individuals was very effective in dealing with concerns and set for a pathway for a longer term resolution.
- Ann Hanus
Director Department of State Lands
Facilitations
Worker’s Compensation Division, State of Oregon. In this long-term assignment, In-Accord played a lead role in facilitating a review of the entire Division’s internal processes to help streamline practices. Led multiple staff teams as they developed an in-depth understanding of their workflow. (John Shilts, 503-947-7731 / shiltsjl@cbs.state.or.us)
Vancouver’s Downtown Association. Created and lead a retreat to help revitalize this volunteer Board made up of business owners. Helped prioritize the immediate and long-term action plans for the organization. (Celinda Rupert, 360-735-1249 / salonretreet@aol.com)
Residential Siting Program, Resolutions Northwest. Lead community input processes regarding the siting of controversial facilities within the City of Portland. (Betsy Coddington, (503) 988-5607 / betsy.j.coddington@co.multnomah.or.us)
Department of Consumer and Business Services, State of Oregon. Facilitated the governor’s task force examining the medical professional liability insurance problem. Led the development of a 28-point recommendation to the legislature and governor. (Mary Neidig, 503-947-7872 / mary.c.neidig@state.or.us)
Oregon Dispute Resolution Commission. Led a 12-member advisory committee to develop a report to the legislature regarding funding options for community dispute resolution centers. (Mike Niemeyer, 503-378-6003 / mike.niemeyer@doj.state.or.us)
Division of State Lands, State of Oregon. Conducted a ‘debriefing session’ to help line staff heal from, and move beyond, a difficult period. (Ann Hanus, 503-378-3805 / ann.hanus@dsl.state.or.us)
Public Policy Dispute Resolution Program, State of Oregon. This agency held a two-day retreat, facilitated by In-Accord, to enhance a restructuring effort and prioritize issues for the coming year. (Dale Blanton, 503-378-2877 / dale.blanton@state.or.us)
Occupational Therapy Licensing Board (OTLB), State of Oregon. To understand practitioner ideas about continuing education requirements and to increase stakeholder participation, the OTLB hired In-Accord to lead a forum for gathering input. (Peggy Smith, 503-731-4048 / peggy.g.smith@state.or.us)
Bridger Elementary School, Portland Public Schools. Worked with approximately 45 members of staff during a half-day retreat to discuss and plan strategies for surmounting historical tensions. (Lynn Blevens, 503-916-6336 / Lblevens@pps.k12.or.us)
Oregon Health Forum (OHF). Hired to serve as a professional moderator of a five-person panel at an OHF monthly meeting. Approximately 200 individuals attended.
Portland Development Commission (PDC). Led public involvement sessions within the context of economic development efforts.
Eugene Interagency Communication Center (BLM, USFS & Willamette N.F.) In response to new staff arrangements and to establish a positive tone for the upcoming year, In-Accord facilitated a retreat.
Office of Neighborhood Involvement, City of Portland. Designed and led a process to provide input for aligning the department’s work plan with neighborhood coalitions. (Jimmy Brown, 503-823-4519 / jbrown@ci.portland.or.us)
Bureau of Licensing, City of Portland. Created and facilitated an “input meeting” for a large group of stakeholders within the private-for-hire transportation industry (e.g. taxicabs, shuttles, etc.) Input was used to determine departmental direction for the coming year. (Thomas Lannom, 503-823-5154 / tlannom@ci.portland.or.us)
Additional facilitation services have been provided to Autism Community Services, Kelso School District, Complimentary Health Services, Metro, Washington County Commission on Children and Families, Central Northeast Neighbors, Northwest Service Academy (Americorps) and the Bosco Milligan Foundation.
Chris Sheesley is a talented and creative mediator and trainer with extensive experience in a wide range of issues. Chris has the facilitation skills to help people reach agreements that resolve difficult problems and conflicts. He is able to assess, design and guide people through an orderly and efficient process to reach consensus.
- Dale Blanton
State-Federal Relations Department of Land Conservation and Development
State of Oregon
Training Clientele
City of Denver. Designed and conducted a first-ever training for professional mediators who will be mediating citizen/police conflicts. (Richard Rosenthal, 720-913-3321 / richard.rosenthal@ci.denver.co.us)
US Forest Service, Florida. Created and lead a 40-hour course entitled “EEO Law and Practice for ADR Neutrals” to prepare mediators to mediate EEO sessions. (Rudy Cadney, 404-347-0141 / rcadney@fs.fed.us)
Department of Justice, State of Oregon. Lead trainer in a workshop entitled “Advanced Mediator Training” for on-staff mediators. (Mike Niemeyer, 503-378-6003 / mike.niemeyer@doj.state.or.us)
Marylhurst University. Serves as an adjunct faculty for graduate students teaching “Negotiation Theory” and “The Theory and Practice of Mediation.” (Debrah Bokowski, Ph.D. 503-636-8141 / dbokowski@marylhurst.edu)
Auxilium, Inc. Provide contract training in workshops tailored for technical professionals. Auxilium-sponsored workshops on conflict management issues help technical staff manage the interpersonal side of their work. (Gary Hinkle, 503-293-3557 / gary@auxilium-inc.com / www.auxilium-inc.com)
Bureau of Environmental Services, City of Portland. Trained fifty lead managers in a workshop entitled ‘Turning Negative Comments Into Positive Outcomes.’ This was the kick-off event of a yearlong management training program. (Jolly Butler, 503-823-0593 / jollyb@bes.ci.portland.or.us)
Portland Neighborhood Mediation Program, Resolutions Northwest. Develop and orchestrate the 32-hour basic mediation training for new volunteer mediators serving throughout Portland. Selected for this high visibility job from among seven applicants. (Betsy Coddington, 503-988-5607 / betsy.j.coddington@co.multnomah.or.us)
Attorney General’s Public Law Conference, Oregon Department of Justice. Represented the private sector mediator’s perspective on a panel entitled ‘ADR/Employment: Resolving Workplace Interpersonal Disputes.’ (Ann Boss, 503-378-6319 / ann.boss@doj.state.or.us)
Oregon Department of Justice. Offered expertise as the lead trainer in the design and delivery of a workshop for State staff entitled ‘Advanced State Employee Mediator Training.’ (Mike Niemeyer, 503-378-6003 / mike.niemeyer@state.or.us)
Department of Administrative Services, State of Oregon. Led twelve regulatory boards as they participated in a three-stage process involving: 1) conflict resolution training; 2) assessment of conflict management systems; and 3) a facilitated meeting to discuss resources and communication issues. (Susan Marshall: 503-378-2865 / susan.m.marshall@state.or.us)
Executive Leadership Institute, Portland State University. In-Accord presented the Institute’s conflict resolution and communication skills sessions for law enforcement managers. (Sharon Noone, 503-725-8298 / smnrrooe@aol.com)
Georgia-Pacific. Designed and delivered an ‘Effective Feedback’ training to enhance a union-led safety observation effort. (Richard Sleeter, 541-369-1413 / dick.sleeter@attbi.com)
Portland Public Schools. Delivered orientation training to special education teachers on managing organizational conflict in school settings. (Lynn Taylor, 503-916-2000 x4561 / taylorl@pps.k12.or.us)
Corvallis Clinic. Designed and delivered a series of workshops entitled ‘Working with Conflict in the Healthcare Field.’
Human Resource Management Association, (various chapters). Presented training on mediation and conflict resolution for various chapters as well as at the regional conference.
Girl Scouts Columbia River Council, Inc. Provided conflict management and communication training for entire staff of this large non-profit organization. (Sheree Fields, 503-598-6527 / fieldss@juliette.org)
Infinity Rehab. Provided conflict management training for managers within this physical therapy company. (Michael Billings, PT 503-783-2481 / mbillings@infinityrehab.com)
Additional trainings have been provided to City of Beaverton, Community Dispute Resolution Center, John I. Haas, Inc. and Linn-Benton Community College and the School of Physical Therapy at Pacific University.